Privacy Policy

Effective Date: July 17, 2025

Support Contact: [email protected]

Phone: 404-323-9484

Website: https://thetrashreapers.com

1. Information We Collect

When you sign up or contact us, we may collect:

Personal Information:

Name
Address (service and billing)
Phone number
Email address
Service preferences (number of carts, billing cycle)
Payment details (processed securely via third-party vendors)

Automatically Collected Data:

IP address and browser information (for website performance)
Communication preferences (email/text opt-ins)

2. How We Use Your Information

e use your information to:

Deliver trash collection services
Process and confirm payments
Send service-related updates, reminders, and invoices
Respond to support inquiries
Promote special offers or referral programs (opt-in only)

We do not sell or rent your information to third parties.

3. Communication & Consent

By providing your phone number and email, you agree to receive:

Service reminders and updates
Payment confirmations
Promotions or referral offers (optional)

You may opt out of promotional messages anytime by replying “STOP” to SMS or clicking "unsubscribe" in emails.

4. Payment Security

We use secure, PCI-compliant third-party processors to handle payments. Trash Reapers does not store your card information.

5. Data Retention & Access

We retain your information as long as needed to:

Fulfill services
Comply with legal and accounting requirements
Resolve disputes or service issues

You may request to:

View or update your personal info
Cancel your account and remove your data
Opt out of marketing communications

Send all requests to: [email protected]

6. Data Security

We take steps to protect your data from unauthorized access, including:

Password-protected systems
Limited access to staff
Encrypted communications with third-party partners

However, no method of transmission over the internet is 100% secure.

7. Children's Privacy

We do not knowingly collect personal information from children under 13. If you believe we have received such data, please contact us immediately.

8. Third-Party Services

We may use external vendors for billing, email/text messaging, and scheduling. These services maintain their own privacy policies and are contractually required to protect your information.

9. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on our website with the new effective date. Continued use of our services implies acceptance of the updated terms.